Your company has a business model where multiple sales people representing different channels or product focuses, or an internal/external sales team, may interact with the same individual. There is a business need to track calls to the contact or events with the contact. These two use cases will be covered in a 2-part article series.… Continue reading Record the Last Event With A Contact
Customer Service Agents have to manage many cases and sometimes, even the best of them, may need a gentle reminder that a specific case may need a bit of love and attention. Enter automation… Here are a few lessons learned from implementing this use case: Create a formula to track case update threshold by business… Continue reading Send a Case Update Reminder Email When the Update Threshold Has Been Exceeded
Those flownatics who have used the OOTB file upload component know once the files are uploaded to the screen flow, that the files are not shown back to the user as a confirmation of the files uploaded. This can be achieved using OOTB flow by querying the documents, assigning the file title and extension to a text template adding it to a variable and then displaying that variable on a flow screen.
If you’ve created a time-dependent action on a workflow rule, a scheduled action in a process or a pause element in flow, now you can run part of your record-triggered after save/after update flow based on a dynamically schedule time using the new feature – scheduled paths – in Spring ’21! This new feature is… Continue reading Run a Segment of Your After Save/After Update Record Triggered Flow at a Dynamically Scheduled Time Using Scheduled Paths
One of the long awaited flow features is coming in Spring ’21 — the ability to use prior value in before or after update record triggered flows. This brings us closer to be migrating our processes into flows as Flow Builder is the end state declarative automation tool. In a record triggered flow, you can… Continue reading Reference Prior Value in a Before/After Update Record Triggered Flows
Update Opportunities for an Inactive Opp Owner Using Salesforce Flow – When an opportunity owner is deactivated, update the stage of the inactive user’s opportunities to “Pending Reassignment.” This was solutioned using Process Builder and Flow Builder.
This original blog post from 2018 was revised for a solution in Flow Builder.
Even though it is only December, I am ready to fast forward and spring forward to warmer weather. See what I did there? I’ve read through the 595 pages of the Spring ’21 release notes and summarized thee release features for you. Access the HTML Release NotesAccess the PDF Release Notes Note: These highlights are from the… Continue reading Spring ’21 Release Highlights
The list of Spring ’21 features below apply to Salesforce Lightning Experience only. There are additional Spring ’21 features available to Salesforce Classic only, Salesforce Lightning Experience and Classic, Salesforce Experience (Community) Enhancements, Mobile Enhancements, Other Enhancements in the Spring’21 Release Highlights post. Note: These features are not listed in any specific order. 1. Manually share… Continue reading Spring ’21 Salesforce Lightning Experience Highlights
The list of Spring ’21 features below apply to both Salesforce Lightning Experience and Classic. There are additional Spring ’21 features available to Salesforce Classic only, Lightning Experience only, Salesforce Experience (Community) Enhancements, Mobile Enhancements, Other Enhancements in the Spring ’21 Release Highlights post. Note: These features are not listed in any specific order. 1. Salesforce Flow… Continue reading Spring ’21 Salesforce Lightning Experience and Classic Highlights