Customer Service Agents have to manage many cases and sometimes, even the best of them, may need a gentle reminder that a specific case may need a bit of love and attention. Enter automation… Here are a few lessons learned from implementing this use case: Create a formula to track case update threshold by business… Continue reading Send a Case Update Reminder Email When the Update Threshold Has Been Exceeded
Developers know that it is not a best practice to hardcode IDs in code, as documented in the Salesforce Developers site. https://developer.salesforce.com/page/Best_Practice%3A_Avoid_Hardcoding_IDs It is a big pet peeve of mine when I see hardcoded IDs in formulas, validation rules, process builder, flow, etc. The same best practices apply on the declarative side as with the development… Continue reading Did I Just See You “Hardcode” a Salesforce ID? Aw, Hell No!