How To

Log an Email Sent via Email Alert to the Activity History

There may be situations in which an email is sent via an email alert that you would like to log as an activity. Currently, the emails alerts are not logged as an activity history. To bridge this functionality gap, we can create an email message record once the email alert is sent when a case is closed… Continue reading Log an Email Sent via Email Alert to the Activity History

How To

Assign a Specific Opportunity Record Type During Lead Conversion

If an opportunity is created during the lead conversion process, Salesforce will create the opportunity record associated to the default opportunity record type associated to the user’s profile. This is perfectly fine if there is only one opportunity record type for the user. However, this becomes a problem when a user has multiple opportunity record… Continue reading Assign a Specific Opportunity Record Type During Lead Conversion