2 thoughts on “Send a Case Update Reminder Email When the Update Threshold Has Been Exceeded

  1. This is cool! Thanks for sharing in such robust detail! Did you consider any options to somehow gently remind the customer service rep within Salesforce? screen pop upon login? Chatter message? Dashboard or list view?

    I’m not sure any are better than email; but I generally want to keep my service team OUT of email. Interested if you researched any other options.


  2. All those things are doable. For our use case, the operations manager wanted an email notification where they can link to the case detail. We didn’t want that reminder to once show at login and if they don’t take action right away, the reminder is gone. We do not use Chatter in our org.


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